Fine Custome Jewelry – ejools.com

Are you looking for some dazzling accessories to spice up your outfit? Whether you need a crown for a pageant, a tiara for a wedding, or some jewelry for a special occasion, you can find it all at eJools.com. eJools.com is an online store that specializes in fine costume jewelry made with Austrian crystal and other high-quality materials. You can browse through their wide selection of products, including earrings, bracelets, necklaces, rings, belts, pins, and more. You can also check out their new arrivals section to see what’s hot and trendy. eJools.com offers fast and reliable shipping, as well as a 30-day return policy if you are not satisfied with your purchase. You can also contact their friendly customer service team if you have any questions or concerns. eJools.com is your one-stop shop for all your sparkling needs. Whether you want to feel like a princess, a queen, or a star, you can find the perfect accessory at eJools.com. Visit their website today and discover the magic of eJools.com!

Amazing Collection of Clowns

Best Collection of Necklaces

eJools want to make your shopping experience as pleasant as possible. They encourage your feedback and hope that we can serve your needs.

How to Order on eJools.com

Just click on a category that you are interested in. Then click on the pictured design that you like. Enter the quantity and requested information into the fields. Click the Add to Cart button. And either Continue shopping the way you just did or click proceed to checkout.

If at any time you want to check out, just click on any product, then click on a View Cart button and you can begin checkout from there.

How to Claims

Any claim for shortage or error in style must be made within 5 days of receipt of the shipment.

Any claim for a shipping refund on a late delivery must be made within 5 days of the delivery.

Any claim for non-receipt of a package must be made within 30 days of the order being placed.

Ho to Cancellations

Cancellations on any product already shipped will be treated as a return. Orders over $500, and custom orders (orders for products in any other way than they are stocked) are not cancelable.

How to Order Changes

We are not able to change orders once they are placed.  Sometimes, in an emergency case, we can do it; but it is never guaranteed.  Due to our consolidated shipping, multiple pickups throughout the day, and dependence on proper ordering, we can only guarantee to try to change the order (in an emergency instance.)

Can I come to your store?

We do not have a store.  We only sell online. 

Can I use your pictures?

All Web design, text, graphics and underlying source code, software, and all other material on this website are copyrighted with ALL RIGHTS RESERVED. 

Permission is granted to electronically copy and print in hard copy portions of this Web site for the sole purpose of placing an order with our company or using this Web site as a shopping resource.

Permission is also granted to use these pictures on another website only to sell products purchased from our company. Any other use of materials on this Web site…including reproduction for purposes other than those above, modification, distribution, or republication without our prior written permission is strictly prohibited. 

Do you have a catalog?

At this time, we only have the website. We may print a catalog in the future. If you would like to sign up for our mailing list which may also be used for a catalog in the future, then please enter your information in the mailing list or newsletter link at the bottom of this page.

What are your business hours?

Our business hours are:

Monday – Thursday 9am – 5pm EST

Friday 9am – 3pm EST

We are closed on weekends and holidays (although orders are sometimes picked on those days.

Our shipping closes 2 hours earlier than our closing times. 

What are your terms and conditions?

Please see our most up-to-date Terms and Conditions here: 

Can I order by telephone?

Due to credit card restrictions, we are only able to accept orders placed on the website. 

Do you collect sales tax?

The current laws in the USA, allow us to provide tax-free ordering in most states except for NY and a few others.  

If we are shipping your order within NY, we will need to collect sales tax.  

We do not collect taxes on International. International customers will pay tax and tax-related charges when the order enters their country. Please check with your local government.

Do you give discounts to charities?

We do not give discounts to charities. A portion of our profits are given in charitable donations every year. 

Which forms of payment do you accept?

We currently accept:

• Visa
• Mastercard
• American Express
• Discover
• JCB
• Diner’s Club
• ELO
• Shop Pay
• Apple Pay
• Google Pay
• Facebook Pay

Product

Does the Silver tarnish?

The silver plating is genuine silver plated over alloy. There is an anti-tarnish coating that protects the silver products from tarnishing. Use, perfumes, hairsprays, storage, and time can cause the anti-tarnish to wear down but even in that case, they can be cleaned with a silver cleaner. Plating has gotten to be so good that we almost never hear of issues. 

In which country are the products made?

Most of the products are made in China. Although some are still made in the USA and other countries, the majority are made in China.

What kind of crystal do you use?

We only use the highest quality crystal. Our reputation is important to us. Until the year 2010, most of the product was using Swarovski Austrian Crystal. Today, the quality of crystal has improved greatly and there are many crystal companies making the same quality that we used before 2010. There are also lower qualities available, which we do not use. It is clear in our product that we are only using crystals of the highest quality. 

What if I receive a defective product

The jewelry is warranted for manufacturing defects. If the jewelry is broken in another way (not a manufacturing defect), we can usually fix them without charge as well. If you have received a product with a problem, then please write on a return paper the following information:

1. Invoice Number.
2. Name on the invoice
3. Style number of the product with a problem.
4. What the problem is.
5. Let us know if the box was delivered in perfect condition.
6. What you would like done.

Send it insured to:

ejools.com c/o RJC

2028 McDonald Avenue

Brooklyn, NY 11223 USA

We will take care of it for you. 

Returns

What is your return policy

Warranty

All items are a lifetime warranty for manufacturing defects for as long as you own the product.

Easy Returns

Time frame:

Items in their original condition and packaging are able to be returned within 20 days from receipt for a refund less a 15% re-stocking fee. If they come back later than the 20 days return period, there will be a 50% restocking fee. No returns past 60 days will be accepted. We do not refund freight

Condition:

The product that is returned other than in its original condition, shows sign of wear or not in it’s original packaging will be refunded less a 50% re-stocking fee. The packaging of the item, must not be torn, cut, written on or bent out of shape.

Defects:

A returned item due to the manufacturer’s defect will be replaced if returned within 10 days of receipt, in its original packaging, and shows no sign of wear. Otherwise, it will be repaired at no charge. If a refund is requested for it, then the appropriate restocking charge fee will apply.

Non-refundable:

Sale items, special order items, and components (such as stones, etc.) are not returnable.

Ship the return:

Just include a copy of the invoice and write a note on it of what you would like done and ship the package insured to the address below. We strongly recommend insuring any returns and packing them well as we can not take responsibility, if we do not receive the return or if it comes in damaged. If a package is returned without instructions it will be treated as a request for a refund.

Return address:

ejools c/o RJC

2028 McDonald Avenue

Brooklyn, NY 11223 

Shipping

Where is my order?

Shipping confirmations are usually emailed the same day that the order is placed unless it is a weekend or holiday. If you did not receive the shipping confirmation, then please check your junk or spam folder. Inside that email, you will see the tracking number with a link to check the whereabouts of your package.

If you still need help, then please contact us and we will be happy to help!